Dynamics 365 Remote Assist

Dynamics 365 Remote Assist is an innovative application designed to enhance collaboration and problem-solving between technicians and their remote counterparts. Its key functionality lies in enabling real-time assistance, significantly reducing the necessity and expenses associated with travel. Robust mixed reality annotations serve as an advanced tool for providing comprehensible, contextual instructions - a feature particularly advantageous when intricate guidance is needed.

At the heart of the app’s offerings is seamless integration with Microsoft Teams, a preeminent platform for professional communication. The software supports both one-to-one and group video calls, including Microsoft Teams Meetings, fostering an interactive and collaborative environment. Highly beneficial to the workflow is the ability to capture, annotate, and securely store images and videos of organizational assets within Common Data Service. This ensures that crucial visual information is accessible for review and documentation purposes.

Upon the initial download, users are presented with a 90-day free trial, which provides ample opportunity to explore the capabilities and assess its alignment with business needs. A 30-day trial may also be available through select organizations. Post-trial, a paid license is required for continued access to these services.

The software boasts a multitude of features that streamline operational processes. Aside from multimedia annotations, technicians can exchange messages, share snapshots and files during calls, and access comprehensive call history. Integrating with Microsoft Dynamics 365 Field Service, the platform allows linking call information to service work orders, an efficient means of tracking interactions and resolutions. Importantly, it maintains functionality on mobile devices without augmented reality support and adheres to Microsoft Intune's security standards.

For successful deployment and use of all features, a subscription to the app and Microsoft Teams is mandatory. Resources are available to evaluate company's current services or to provide expert advice for any inquiries related to the software. By choosing to download Dynamics 365 Remote Assist, users accept the respective license and privacy terms laid out for its use.